Solution 26650: Troubleshooting a TI-Nspire CX Navigator (TINAVAP3), TI-Nspire Navigator (TINAVAP2), and TI-Navigator (Nav-AP-US) Access Point That's Not Being Detected by a Computer.
How do I troubleshoot a Access Point that's not being detected by the computer?
To troubleshoot a Access Point that's not being detected by the computer verify the items below:
• TI-Navigator (Nav-AP-US) Only: Verify that the Access Point is connected to the AC Adapter and plugged into a valid power source. If plugged in correctly and working properly, the TI-Navigator should display a solid [Power] and a blinking [100 Link/Act] [Signal 802.11b/g] lights.
• Verify the USB cable that connects the Access Point to the computer is securely connected on both ends.
• Try connecting the USB cable to one of the computer's on-board USB ports and not a USB hub.
• Verify the computer's on-board USB port is working properly. To check this, disconnect the Access Point and try connecting a personal USB device (such as a cell phone or thumb drive) to the port being used by the Access Point. If the USB port detects the newly connected device, it is working properly.
After verifying the above items please try the troubleshooting steps below to detect your access point:
• First try removing the power from the Access Point for about 10 seconds and reconnect the power and wait about 1 minute for the Access point to detect using the steps below:
TI-Navigator (NAV-AP-US): Disconnect the AC Adapter.
TI-Nspire Navigator (TINAVAP2) and TI-Nspire CX Navigator (TINAVAP3): Disconnect the USB cable.
• TI-Navigator (NAV-AP-US) Only: Press the reset button located on the bottom of the access point for 5 seconds to reset the access point to default settings.
Windows Only:
If still not, detected try the additional troubleshooting steps below:
• Click [Windows]+[R] to open the run dialog and enter the text below then click [OK]:
appwiz.cpl
Please Note: Alternatively you can click [Start] then [Run], or [Start] then search for Run.
• Select the "TI-Nspire Navigator Teacher Software" and select [Uninstall] and wait for the uninstall to complete.
• Open a file browser and navigate to the folder below:
C:\Program Files\TI-Education\
• Delete the folders below if they still exist:
TI-Nspire Navigator Teacher Software
TI-Nspire CAS Navigator Teacher Software
• Next disconnect the Access Point from the computer.
• Reinstall the software by doing the following [Right Click] the installer then select the option [Run as administrator].
• After it has installed launch the TI-Nspire Navigator Software and click [Tools] [Network Manager].
• Connect the Access Point to the computer and it should be detected in 2-5 minutes.
macOS Only:
If still not, detected try the additional troubleshooting steps below:
• Update your macOS operating system to the latest version, if possible.
• If your macOS computer only has USB-C ports, use a USB-C to USB-A adapter to connect your Access Point directly to your computer. If you need to purchase one, you can find them by searching the internet for “usb-c to usb-a adapters”. Apple’s version can be found here.
If you need additional assistance with other components of the TI-Nspire Navigator System please visit Knowledgebase Article #30332.
If you require additional assistance, please contact TI-Cares.